Privacy Policy

1. About Us

Excel Kitchen LLC is a commercial kitchen equipment and foodservice solutions provider based in Dubai, United Arab Emirates.

For the personal information covered by this Policy, Excel Kitchen LLC generally acts as the data controller, determining how and why that information is processed.

Company: Excel Kitchen LLC
Location: Dubai, United Arab Emirates
Website: https://excelkitchen.com
Privacy Email: [email protected]
Telephone: +971 4 267 9180

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact Information: Name, email address, telephone number and business contact details.
• Business Information: Company name, business type, location and relevant commercial information.
• Order Information: Products requested or purchased, delivery details, quotations, invoices and transaction records.
• Account Information: Account details, preferences and order history.
• Enquiry Information: Messages, uploaded product photographs and information submitted through contact or quotation forms.
• Application Information: Professional details, company profiles and documents submitted through career or partnership applications.
• Technical Information: IP address, browser information, device information and website usage data, where collected through our systems or enabled technologies.

We aim to collect only information reasonably necessary for the relevant purpose.

3. How We Use Your Information

We may use personal information to:

• Respond to enquiries and prepare quotations.
• Process orders, payments and deliveries.
• Manage customer accounts and business communications.
• Provide product assistance, warranty coordination and after-sales support.
• Review career applications and partnership enquiries.
• Maintain website functionality, reliability and security.
• Improve products, services and website performance.
• Comply with applicable legal, accounting and regulatory obligations.
• Send promotional communications where valid consent or another applicable legal permission exists.

We do not use career application information for unrelated marketing purposes.

4. Legal Grounds for Processing

We process personal information in accordance with applicable UAE data protection legislation.

Depending on the circumstances, processing may be based on:

• Your valid consent.
• The performance of a contract or steps requested before entering into a contract.
• Compliance with applicable legal obligations.
• Other circumstances expressly permitted under applicable UAE law.

Where consent is required, you may withdraw it through an available consent-management mechanism or by contacting us.

Withdrawal of consent does not affect processing lawfully carried out before withdrawal or processing otherwise permitted by law.

5. Marketing Communications

We may offer product updates, industry information and promotional communications through email, telephone or WhatsApp.

Marketing communications are subject to applicable consent requirements and communication preferences.

You may unsubscribe from promotional emails using the available unsubscribe link or contact us to request that promotional communications stop.

Necessary communications concerning an enquiry, order, delivery, payment or agreed service are separate from optional promotional marketing.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential functions, maintain preferences, understand website performance and, where enabled, support marketing activities.

These technologies may involve third-party providers.

Where applicable, cookie preferences can be managed through controls made available on our website and relevant browser settings.

For further information, please refer to our Cookie Policy.

7. Sharing Your Information

We may share relevant personal information with service providers and business partners where necessary to operate our services.

These may include:

• Payment processing providers.
• Delivery and logistics companies.
• Website hosting and technical service providers.
• Equipment suppliers and service partners.
• Customer communication and marketing service providers.
• Professional advisers and relevant authorities, where appropriate.

We do not sell personal information to third parties.

Where required, we take appropriate steps to ensure that service providers handle personal information securely and in accordance with applicable law.

8. International Data Transfers

Some service providers or business partners may process or store information outside the United Arab Emirates.

Where personal information is transferred internationally, we will take steps to ensure the transfer is permitted under applicable UAE data protection requirements.

Appropriate safeguards will be applied where required by law.

9. Data Security

We use appropriate technical and organisational measures intended to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

Access to personal information is restricted according to operational requirements and applicable security controls.

Although we take reasonable precautions, no internet-based system or electronic storage method can guarantee absolute security.

Suspected personal data incidents will be assessed and managed in accordance with applicable legal requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or to satisfy applicable legal and business obligations.

Retention may depend on the nature of the information, including:

• Customer orders and financial records.
• Business enquiries and quotations.
• Customer account information.
• Career and partnership applications.
• Marketing subscriptions and consent records.
• Website security and technical information.

When information is no longer required, we will take appropriate steps to delete, anonymise or otherwise securely manage it, subject to applicable legal requirements.

11. Your Privacy Rights

Subject to applicable UAE law and relevant conditions, individuals may have rights to:

• Request information about the processing of their personal data.
• Access their personal information.
• Request correction of inaccurate information.
• Request deletion or restriction of processing in applicable circumstances.
• Request transfer of eligible personal information.
• Withdraw consent where processing depends on consent.
• Object to processing for direct marketing purposes.
• Exercise applicable rights concerning automated decision-making.
• Submit complaints to the relevant competent authority.

To exercise an applicable right, please contact us using the details below.

We may request reasonable information to verify your identity before processing a request.

12. Children's Privacy

Our website and services are primarily intended for business users and adults.

We do not intentionally seek personal information from children for ordinary commercial transactions.

If we become aware of personal information relating to a child that has been collected or processed inappropriately, we will take appropriate steps in accordance with applicable law.

13. Third-Party Websites and Services

Our website may contain links to external websites, manufacturers, social media services or other third-party platforms.

These external services may operate under their own privacy policies.

We recommend reviewing the privacy information provided by third parties before submitting personal information to them.

14. Changes to This Privacy Policy

Excel Kitchen LLC may update this Privacy Policy to reflect changes in our business operations, technologies or applicable legal requirements.

The latest version will be published on this page together with the updated revision date.

Where required, we will provide additional notice or obtain consent before implementing material changes to personal data processing activities.

15. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact:

Excel Kitchen LLC

Dubai, United Arab Emirates

Email: [email protected]
Telephone: +971 4 267 9180
Website: https://excelkitchen.com