Refund and Returns Policy

1. Definitions

In this Refund and Returns Policy, the following terms shall have the meanings set out below:

• "Consumer" means any natural person purchasing Products for purposes not related to their commercial, business, craft, or professional activities.
• "Customer" means any individual or legal entity that purchases Products from Excel Kitchen LLC, including both Consumers and commercial buyers.
• "Products" means the commercial kitchen equipment, parts, accessories, and related items offered for sale by Excel Kitchen LLC.
• "Return Period" means the timeframe within which a Customer may initiate a return as specified in Section 2 below.
• "UAE" means the United Arab Emirates.

2. Return Period and Conditions

3. Non-Returnable Items

The following items are non-returnable and non-refundable under this policy:

• Custom or Made-to-Order Products: Equipment manufactured specifically to Customer specifications, including custom-sized equipment, branded items, or specially configured products.
• Clearance or Final Sale Items: Products marked as "Final Sale", "Clearance", "As-Is", or with similar designations.
• Used or Installed Products: Products that have been used, installed, or modified in any way.
• Hygiene-Sensitive Products: Items such as food contact surfaces, cutting boards, and certain preparation equipment due to health and safety regulations.
• Discontinued Products: Products that have been discontinued by the manufacturer.
• Spare Parts and Accessories: Individual components, spare parts, and accessories unless defective.
• Software or Digital Products: Software licenses, digital manuals, or other intangible products.
• Products Damaged by Customer: Items damaged due to improper handling, installation, storage, or use.
• Products Missing Parts: Items returned without original packaging, accessories, or documentation.
• Products Beyond Return Period: Any product returned after the applicable Return Period has expired.

4. Return Process

5. Return Shipping

6. Inspection and Approval

7. Refund Methods and Timing

8. Exchanges

9. Damaged or Defective Items

10. Order Cancellations

11. Warranty Returns

12. International Returns

13. Consumer Rights Under UAE Law

14. Dispute Resolution

15. Contact Information

If you have any questions about this Refund and Returns Policy or need assistance with a return, please contact us:

15. Contact Information

If you have any questions about this Refund and Returns Policy or need assistance with a return, please contact us: