Frequently Asked Questions (FAQ)

Excel Kitchen LLC is a leading commercial kitchen equipment supplier based in Dubai, serving the entire United Arab Emirates. We specialize in providing high-quality equipment for restaurants, hotels, cafes, catering businesses, bakeries, and other foodservice establishments. With over 100 global brands in our portfolio and 5000+ satisfied customers, we are a trusted name in the UAE's hospitality industry.

Our main office and showroom are located in Dubai, United Arab Emirates. We serve customers across all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Please contact us for our exact address and showroom hours.

We serve the entire United Arab Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. We offer delivery and installation services to all emirates.

Yes, we have a showroom in Dubai where you can view and test select products. We recommend scheduling an appointment before visiting to ensure our team is available to assist you properly. Contact us to book your visit.

Yes, Excel Kitchen LLC is a fully registered company in the United Arab Emirates with a valid trade license issued by the Department of Economic Development (DED) in Dubai. We comply with all UAE laws and regulations governing commercial kitchen equipment supply.

We offer a complete range of commercial kitchen equipment including:

• Cooking Equipment: Ranges, ovens, fryers, grills, steamers, combi ovens, induction cookers
• Refrigeration Equipment: Refrigerators, freezers, blast chillers, cold rooms, display fridges
• Dishwashing Equipment: Dishwashers, glass washers, pot washers
• Bakery Equipment: Deck ovens, proofers, dough mixers, sheeters
• Pizza Equipment: Pizza ovens, dough rollers, prep tables
• Food Preparation Equipment: Mixers, slicers, food processors, vegetable cutters
• Bar Equipment: Ice makers, blenders, juicers, bar coolers
• Food Holding & Transport: Bain maries, heated cabinets, food carriers
• Ventilation & Hygiene: Exhaust hoods, fire suppression systems, waste bins

We are proud to partner with over 100 global brands including:

• Cooking: Rational, Electrolux, Convotherm, MKN, Garland, FAGOR, Tecnoinox
• Refrigeration: Hoshizaki, Foster, Bonnet, IRINOX, Infrico, Edenox
• Dishwashing: Hobart, Winterhalter, MEIKO, Elettrobar
• Bakery & Pizza: UNOX, Kolb, Zanolli, Salva, Bake Off
• Food Preparation: Robot Coupe, Sammic, Sirman, Santos
• Ice Makers: Hoshizaki, Manitowoc, Gel-Matic, ITV
• Bar Equipment: Animo, Elektrobar, Taylor

Yes, 100%. All products sold by Excel Kitchen LLC are 100% genuine and sourced directly from authorized manufacturers or their authorized distributors. We do not sell counterfeit or grey market products. You receive full manufacturer warranty with every purchase.

Yes, we offer custom manufacturing for certain products including stainless steel worktables, shelving, kitchen islands, and other fabricated equipment. Custom orders require a deposit (typically 50-75%) and longer lead times. Please contact our sales team with your specifications.

Yes, we supply genuine spare parts for most equipment brands we represent. Please contact us with your equipment model number and the specific part you need. We can order parts directly from the manufacturer if not in stock.

You can place an order through any of the following methods:

• Online: Browse our website and add products to your cart, then proceed to checkout
• Email: Send your order request to [email protected]
• Phone: Call us at +971 4 267 9180
• In Person: Visit our showroom in Dubai

To request a quotation:

1. Send an email to [email protected] with your requirements
2. Include product names or codes, quantities, and any special requirements
3. Provide your delivery location in the UAE
4. Our sales team will respond with a formal quotation within 24-48 hours

No, you can checkout as a guest without creating an account. However, creating an account allows you to track orders, save your shipping information, view order history, and receive exclusive offers. Account creation is free and takes only a minute.

Yes, we offer volume discounts for bulk orders, complete kitchen packages, and projects involving multiple equipment items. Contact our sales team with your requirements for a customized quotation. Discounts are calculated based on order value, quantity, and product type.

For an accurate quote, please provide:

• Product names, model numbers, or specifications
• Quantity of each item
• Delivery address in the UAE
• Preferred delivery date (if urgent)
• Your company name and contact information
• Any special requirements (installation, training, etc.)

We accept the following payment methods:

• Credit/Debit Cards: Visa and MasterCard (online and in-person)
• Bank Transfer: Direct bank transfer to our UAE bank account
• Cash on Delivery (COD): Available for eligible orders within the UAE (conditions apply)
• Cash: For in-person purchases at our showroom
• Company Cheque: Accepted for registered businesses (subject to clearance)

For commercial customers and large orders, we may offer flexible payment terms including deposit-based payments. Typically, we require a 50-75% deposit for custom or large orders, with the balance due before delivery. Please discuss payment terms with our sales team during quotation.

Yes, Value Added Tax (VAT) at the current UAE rate of 5% is applied to all applicable products and services. The VAT amount will be clearly displayed at checkout and on your invoice. VAT-registered businesses may be able to reclaim VAT subject to UAE tax regulations.

Yes, our website uses industry-standard SSL encryption to protect your payment information. We do not store your credit card details on our servers. Payments are processed through secure payment gateways that comply with PCI DSS standards.

No, we believe in transparent pricing. The price you see includes the product cost. Additional charges (shipping, installation, VAT) are clearly disclosed before you complete your purchase. There are no hidden fees or surprises.

Yes, we deliver to all seven emirates: Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Delivery times and costs vary by location and product type.

Delivery costs depend on:

• Your location within the UAE
• Size and weight of the products
• Quantity of items
• Whether installation is required

Delivery timeframes:

• In-stock items: 2-7 business days after payment confirmation
• Items requiring order from manufacturer: 2-6 weeks depending on brand and availability
• Custom-made equipment: 4-8 weeks depending on complexity
• Large projects (hotels, restaurants): Timeline agreed during project planning

Yes, we offer professional installation services for most equipment we sell. Our installation team is trained and experienced with commercial kitchen equipment. Installation fees are quoted separately based on the equipment type and location. Please request installation when ordering.

Yes, you are welcome to pick up your order from our Dubai location. Please wait for confirmation that your order is ready before visiting. Bring your order confirmation and a valid ID for collection.

If you receive damaged equipment:

1. Do not accept delivery from the carrier if damage is visible
2. Document the damage with photos or videos immediately
3. Contact us within 48 hours of delivery
4. Keep all original packaging

Under UAE Consumer Protection Law, you may return products within 15 calendar days of delivery under certain conditions:

• Product must be unused, uninstalled, and in original condition
• Product must be in original packaging with all accessories
• Proof of purchase is required
• Custom or made-to-order products are non-returnable

Warranty periods vary by product and brand:

• Commercial Refrigeration: 1-3 years
• Cooking Equipment: 1-2 years
• Dishwashers: 1-2 years
• Bakery Equipment: 1-2 years
• Spare Parts: 3-6 months

The manufacturer warranty typically covers defects in materials and workmanship under normal use. The warranty does not cover:

• Damage from improper installation or misuse
• Normal wear and tear
• Unauthorized repairs or modifications
• Electrical surges or improper voltage
• Consumable parts (filters, gaskets, light bulbs, etc.)

To make a warranty claim:

1. Contact us at [email protected] or call +971 4 267 9180
2. Provide your order number, product details, and description of the issue
3. Include photos or videos of the defect if possible
4. Our team will verify warranty coverage and guide you through the process

No, custom-made or made-to-order products are non-returnable and non-refundable unless they are defective. This includes equipment manufactured to your specific size, color, configuration, or branding requirements. Please ensure your specifications are accurate before confirming custom orders.

Yes, we provide comprehensive after-sales support including:

• Technical support via phone and email
• Warranty claim assistance
• Spare parts supply
• Maintenance and repair services
• Operator training for new equipment

Yes, we offer preventive maintenance contracts for commercial kitchen equipment. Our maintenance plans include regular inspections, cleaning, calibration, and priority service. Contact our service team for a customized maintenance plan based on your equipment and usage.

If your equipment breaks down:

1. Check if the issue is covered by warranty
2. Contact our service team at [email protected] or call +971 4 267 9180
3. Provide the equipment make, model, serial number, and description of the problem
4. Our team will diagnose and arrange repair service if needed

Yes, we provide basic operator training for most equipment at the time of installation. For complex equipment (combi ovens, specialized cooking systems), we can arrange detailed training sessions with our technical team or the manufacturer's representatives. Training requirements should be discussed at the time of order.

Our business hours are:

• Sunday to Thursday: 9:00 AM - 6:00 PM
• Friday: Closed
• Saturday: 10:00 AM - 2:00 PM (by appointment only)

You can reach our customer support team through:

• Email: [email protected]
• Phone: +971 4 267 9180
• WhatsApp: +971 XX XXX XXXX
• Contact Form: Available on our website

Yes, we offer professional kitchen design and layout services for restaurants, hotels, cafes, and other foodservice establishments. Our team works with you to optimize workflow, equipment placement, and compliance with UAE health and safety regulations. This service is free for qualifying projects. Contact us to schedule a consultation.

Yes, we can export to select international markets. Export orders require additional documentation, customs clearance, and different shipping arrangements. Please contact our export team with your requirements for a quotation.

We welcome partnership inquiries from equipment manufacturers, distributors, spare parts suppliers, and service providers. Please visit our "Become a Supplier" page or contact our procurement team at [email protected] with your company profile and product information.