1. Definitions and Interpretation
In this Privacy Policy, the following terms shall have the meanings set out below:
- "Personal Data" means any information relating to an identified or identifiable natural person ("Data Subject").
- "Processing" means any operation performed on Personal Data, whether by automated means, such as collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, dissemination, alignment, combination, restriction, erasure, or destruction.
- "Controller" means the natural or legal person, public authority, agency, or other body which alone or jointly with others determines the purposes and means of the Processing of Personal Data.
- "Processor" means a natural or legal person, public authority, agency, or other body which Processes Personal Data on behalf of the Controller.
- "Data Subject" means an identified or identifiable natural person whose Personal Data is processed.
- "UAE" means the United Arab Emirates.
2. Information We Collect
We may collect the following categories of Personal Data from you:
3. How We Collect Your Information
We collect Personal Data through the following methods:
- Direct Interactions: When you fill out forms on our website, place an order, create an account, subscribe to our newsletter, request a quote, or contact us by email, phone, or in person.
- Automated Technologies: As you interact with our website, we automatically collect Technical Data and Usage Data using cookies, server logs, and other similar technologies.
- Third Parties: We may receive Personal Data from business partners, subcontractors, payment providers, and analytics providers.
4. Legal Basis for Processing
Under UAE PDPL, we must have a legal basis to process your Personal Data. Our legal bases include:
- Consent: You have given clear, specific, and unambiguous consent for us to process your Personal Data for a specific purpose. You have the right to withdraw your consent at any time.
- Contract Performance: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
- Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject under UAE law.
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided such interests do not override your fundamental rights and freedoms.
- Public Interest: Processing is necessary for reasons of public interest as specified under UAE law.
5. How We Use Your Information
We use your Personal Data for the following purposes:
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store certain information about your interactions with our website. Cookies are small text files placed on your device when you visit a website.
7. Sharing Your Information
We may share your Personal Data with the following categories of recipients:
- Service Providers: Third-party vendors who provide services on our behalf, such as payment processors, shipping carriers, IT service providers, marketing platforms, and customer support tools.
- Business Partners: Trusted partners who assist us in delivering our products and services, including equipment manufacturers and logistics companies.
- Professional Advisors: Lawyers, accountants, auditors, and insurers who provide professional services to us.
- Law Enforcement and Regulators: When required by law, court order, or government regulation, including compliance with UAE PDPL and other applicable laws.
- Corporate Transactions: In connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction.
We do not sell your Personal Data to third parties for their own marketing purposes.
We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law. We do not allow our third-party service providers to use your Personal Data for their own purposes.
8. International Data Transfers
We may transfer your Personal Data to countries outside the United Arab Emirates for processing. Under UAE PDPL, Personal Data may be transferred outside the UAE only to countries that provide an adequate level of protection for Personal Data or under specific conditions.
9. Data Security
We implement appropriate technical and organizational security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmitted through our website;
- Firewalls and intrusion detection systems;
- Access controls and authentication protocols;
- Regular security assessments and vulnerability testing;
- Employee training on data protection and privacy practices.
While we strive to protect your Personal Data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required under UAE PDPL.
10. Data Retention
We retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When we no longer need your Personal Data, we will securely delete or anonymize it. If deletion is not immediately possible, we will securely isolate your Personal Data from further processing until deletion is possible.
11. Your Rights
Under UAE PDPL, you have the following rights regarding your Personal Data:
- Right to Access: You have the right to obtain confirmation from us as to whether we process your Personal Data and, if so, to access that Personal Data.
- Right to Rectification: You have the right to request correction of inaccurate or incomplete Personal Data concerning you.
- Right to Erasure: You have the right to request deletion of your Personal Data under certain circumstances.
- Right to Restriction of Processing: You have the right to restrict processing of your Personal Data under certain circumstances.
- Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to processing of your Personal Data based on legitimate interests or for direct marketing purposes.
- Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
- Right to Lodge a Complaint: You have the right to lodge a complaint with the UAE Data Office.
12. Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If you are a parent or guardian and believe your child has provided us with Personal Data without your consent, please contact us. If we become aware that we have collected Personal Data from a child under 18 without verification of parental consent, we will take steps to delete that information.
13. Third-Party Links
Our website may contain links to third-party websites, plug-ins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy practices. When you leave our website, we encourage you to read the privacy policy of every website you visit.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. Any changes will become effective when we post the revised Privacy Policy on our website.
We will notify you of material changes by:
- Posting a prominent notice on our website; and/or
- Sending an email to the address associated with your account.
The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of our website or services after any changes constitutes your acceptance of the revised Privacy Policy.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information: