Terms and Conditions

1. About Excel Kitchen LLC

Excel Kitchen LLC is a UAE-based company established in 1998, specialising in commercial kitchen equipment, refrigeration, food preparation, warewashing, bakery equipment and related hospitality and foodservice solutions.

Our activities include equipment supply, project consultation, kitchen planning, installation coordination and after-sales services, subject to the scope agreed for each transaction.

Company Details

• Company Name: Excel Kitchen LLC
• Location: Warehouse No. 8, Amman Street, Al Qusais Industrial Area 3, Dubai, United Arab Emirates
• Website: https://excelkitchen.com
• Email: [email protected]
• Telephone: +971 4 267 9180

2. Scope of These Terms

These Terms apply to:

• Access to and use of the Excel Kitchen LLC website.
• Browsing product catalogues, brands and technical information.
• Online quotation requests and product enquiries.
• Online purchases and order submissions.
• General communications initiated through our website.

Separate Commercial Agreements

Excel Kitchen LLC primarily conducts business transactions through individually agreed quotations, purchase orders, sales agreements and project contracts, which may be prepared and signed at our office or otherwise validly concluded in writing.

Where a specific transaction is governed by a separately agreed written contract, its terms will take precedence over these general website Terms to the extent of any inconsistency, subject to applicable mandatory laws.

These website Terms do not replace or modify the specific commercial obligations set out in a validly concluded separate agreement.

3. Website Use and Account Registration

Users must provide accurate information when registering an account, requesting quotations or placing orders.

Account holders are responsible for maintaining the confidentiality of their login credentials and notifying Excel Kitchen LLC of any suspected unauthorised account activity.

Users must not misuse the website, attempt unauthorised access, interfere with its operation or engage in fraudulent activities.

Persons placing orders or entering into agreements must have the legal capacity and authority to do so.

4. Product Information and Availability

Excel Kitchen LLC aims to present accurate product descriptions, images, specifications, brands, prices and availability information.

However:

• Product images may be illustrative.
• Specifications and available configurations may vary by model.
• Certain products may be subject to supplier availability.
• Prices and availability may be updated before order acceptance.
• Product suitability depends on the customer's intended application and technical requirements.

Customers should verify important technical requirements, including dimensions, capacity, voltage, gas requirements and installation conditions, before confirming a purchase.

Any material product substitution or change affecting a confirmed order will be communicated to the customer and handled in accordance with the applicable agreement and UAE law.

5. Quotations, Orders and Acceptance

Customers may request quotations or submit orders through the website, email, telephone or direct communication with our sales team.

A quotation request or automated acknowledgement of an order does not, by itself, constitute acceptance of an order.

An order becomes binding when it has been accepted in accordance with the applicable transaction process and relevant law, which may include a formal order confirmation, an accepted quotation, a signed sales agreement or another valid form of acceptance.

For individually negotiated commercial transactions, the relevant quotation, purchase order or signed agreement will define the applicable terms.

If payment is collected before an order is accepted and Excel Kitchen LLC subsequently declines the order, the payment will be refunded through an appropriate method in accordance with applicable law.

6. Prices, VAT and Payment

Prices are generally expressed in United Arab Emirates Dirhams (AED), unless otherwise stated.

Applicable VAT treatment will be clearly indicated. Advertised prices will include VAT where required by UAE law, and any legally permitted VAT-exclusive quotation will identify the applicable tax treatment.

The final payable amount, including applicable taxes and agreed additional charges, will be communicated before order confirmation.

Payment arrangements may vary according to the transaction and may include advance payment, staged payments, payment on delivery or approved credit terms.

For commercial and project orders, payment schedules and conditions will be governed by the relevant quotation or separate agreement.

No payment terms or credit facilities are guaranteed merely by using the website.

7. Special Orders and Project-Specific Equipment

Certain commercial kitchen products may require special ordering, manufacturing, importation or custom configuration.

Such products may include:

• Custom-manufactured stainless-steel equipment.
• Specially configured cooking or refrigeration equipment.
• Project-specific equipment and installations.
• Products ordered according to customer-approved specifications.

Specifications, production timelines, deposits, cancellation arrangements and other commercial conditions for these transactions will be established in the relevant quotation or separate agreement.

Any restrictions on cancellation or returns remain subject to applicable UAE law, including mandatory rights relating to defective, damaged or incorrectly supplied products.

8. Delivery and Shipping

Excel Kitchen LLC arranges delivery within the UAE where available and agreed.

Delivery costs, locations, schedules and any special handling requirements will be communicated through the applicable order confirmation, quotation or sales agreement.

Delivery estimates may depend on stock availability, supplier schedules, transportation arrangements and site accessibility.

Where a material delay occurs, Excel Kitchen LLC will communicate with the customer and address the matter according to the applicable agreement and legal requirements.

Customers are encouraged to inspect delivered goods promptly and report visible damage, missing items or discrepancies.

Failure to report an issue immediately does not remove any statutory rights available under applicable law.

9. Installation and Project Services

Installation, commissioning, kitchen planning and related services are provided only where included in the accepted quotation, project scope or separate service agreement.

For projects requiring site preparation, responsibilities relating to electricity, water supply, drainage, ventilation, gas connections and other infrastructure will be defined in the relevant agreement.

Any required design approvals, project milestones, technical deliverables, inspection procedures and completion conditions will likewise be established separately.

Website descriptions of our services do not constitute a commitment to provide a particular service unless it has been expressly agreed.

10. Returns, Refunds and Cancellations

Returns, refunds, exchanges and order cancellations are governed by our published Refund and Return Policy, the relevant transaction agreement and applicable UAE law.

Eligibility may depend on the product, transaction type, condition of the goods and circumstances of the request.

Special-order, custom-manufactured and installed equipment may be subject to specific agreed conditions, without limiting any mandatory legal rights.

Nothing in these Terms or any separate agreement excludes or restricts rights that cannot lawfully be excluded or restricted under applicable UAE legislation.

11. Warranty and After-Sales Support

Warranty coverage and service conditions depend on the product, manufacturer and applicable legal requirements.

Relevant warranty information will be communicated through the product information, quotation, invoice, warranty documentation or separate service agreement, as appropriate.

Warranty claims may require proof of purchase, model information and a description of the reported problem.

Excel Kitchen LLC will handle warranty obligations and after-sales matters in accordance with applicable UAE law and the terms applicable to the product or service.

Any limitations concerning misuse, unauthorised modifications, improper installation or normal wear and tear will apply only to the extent permitted by law and disclosed as required.

12. Product Use and Safety

Commercial kitchen equipment must be operated and maintained in accordance with applicable manufacturer instructions, safety requirements and relevant regulations.

Customers are responsible for ensuring that equipment is used by appropriately trained personnel and in suitable operating conditions.

Where professional installation or commissioning is required, customers should arrange these services through appropriately qualified personnel.

These responsibilities do not relieve Excel Kitchen LLC of any legal or contractual obligations relating to product safety, conformity, installation or agreed services.

13. Intellectual Property

Website content, including original text, layouts, graphics and other materials created for Excel Kitchen LLC, is protected by applicable intellectual property laws.

Product names, manufacturer logos and trademarks displayed on the website remain the property of their respective owners.

Visitors may access the website for lawful personal or business purposes but may not reproduce or commercially exploit protected website materials without appropriate authorisation.

14. Privacy and Personal Information

Excel Kitchen LLC may collect and process information provided through account registration, quotation requests, order submissions and customer communications.

Personal information is handled in accordance with our Privacy Policy and applicable UAE data protection requirements.

Marketing communications are subject to applicable consent requirements and communication preferences.

15. Third-Party Services and Links

Our website may contain links to third-party websites, payment providers, manufacturers, delivery services or other external platforms.

These services may operate under their own terms and privacy policies.

Excel Kitchen LLC is not responsible for independent third-party content or activities outside its control, except where responsibility arises under applicable law or an agreement with the customer.

16. Limitation of Liability

Excel Kitchen LLC is responsible for its obligations under applicable law and valid agreements.

To the extent permitted by applicable law, liability for commercial transactions may be subject to the limitations and conditions expressly agreed between the parties.

Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct or any other liability that cannot lawfully be excluded or restricted.

Nothing in these Terms limits mandatory consumer protection rights.

17. Circumstances Beyond Reasonable Control

Certain obligations may be affected by circumstances beyond a party's reasonable control, including significant transportation disruptions, government restrictions, natural disasters or other exceptional events.

Where such circumstances materially affect an agreed transaction, the parties' rights and responsibilities will be determined under the applicable agreement and UAE law.

Excel Kitchen LLC will endeavour to communicate relevant disruptions and reasonable available alternatives.

18. Changes to These Terms

Excel Kitchen LLC may update these Terms to reflect changes in its website, business practices or applicable legal requirements.

The revised version will be published on this page with an updated revision date.

Changes will not retrospectively alter the terms of an already concluded transaction unless legally permitted and validly agreed by the relevant parties.

19. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of the United Arab Emirates.

The parties should initially attempt to resolve disputes through direct communication.

Where a dispute cannot be resolved amicably, it may be referred to the competent courts in Dubai, UAE, subject to any applicable mandatory jurisdiction rules or valid dispute resolution agreement.

Customers retain any rights to approach competent consumer protection authorities or pursue other remedies available under UAE law.

20. Contact Information

For enquiries relating to these Terms and Conditions, product orders, commercial quotations or services, please contact:

Excel Kitchen LLC

Warehouse No. 8, Amman Street
Al Qusais Industrial Area 3
Dubai, United Arab Emirates

Phone: +971 4 267 9180
Email: [email protected]
Website: https://excelkitchen.com