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Delivery

Delivery & Shipping Information

Excel Kitchen LLC provides reliable, fast, and secure delivery of commercial kitchen equipment across Dubai, Abu Dhabi, Sharjah, and all emirates of the UAE. Learn about our shipping zones, delivery times, costs, and procedures below.

UAE Delivery Coverage

We deliver to all seven emirates of the United Arab Emirates.

Dubai Same-day to 3 days
Abu Dhabi 1-3 business days
Sharjah 1-2 business days
Ajman 1-2 business days
Ras Al Khaimah 2-3 business days
Fujairah 2-3 business days
Umm Al Quwain 2-3 business days

Delivery Options & Costs

Standard Delivery

From AED 50 or FREE on orders over AED 2,000

  • Delivery within 2-7 business days
  • Ground floor drop-off only
  • Tracking number provided

Express Delivery

From AED 150

  • Delivery within 1-2 business days
  • Priority handling
  • Real-time tracking

White-Glove Delivery

Quote Required

  • Room of choice placement
  • Unpacking & debris removal
  • Basic assembly included

Installation Service

Quote Required

  • Professional installation
  • Testing & calibration
  • Operator training

* Delivery costs are calculated at checkout based on your location and order items.

Our Delivery Process

1

Order Confirmation

You receive order confirmation with estimated dispatch date.

2

Order Processing

Warehouse picks and packs your items (1-3 business days).

3

Dispatch & Tracking

Tracking number sent via email and SMS.

4

Scheduled Delivery

Courier contacts you to schedule delivery time.

Important Delivery Information

Inspection Upon Delivery

Inspect package for damage before signing. Note damage on delivery slip and contact us within 48 hours.

Documentation Required

Valid Emirates ID or passport required for delivery. Company stamp for commercial deliveries.

Large Equipment Delivery

Ensure adequate access (elevator, doorway clearance) for oversized items.

Delivery Delays

We notify you promptly of any delays due to customs, traffic, or unforeseen circumstances.

Frequently Asked Questions

Do you offer free delivery?
Yes, free standard delivery on orders over AED 2,000 (before VAT) within the UAE.
How can I change my delivery address?
Contact us immediately at [email protected] before dispatch.
Do you deliver on Fridays or public holidays?
No, deliveries are made Sunday through Thursday during business hours.
What if I'm not available to receive delivery?
Courier will attempt twice. After two failed attempts, package held at local depot for pickup.
Do you deliver to free zones?
Yes, we deliver to JAFZA, DAFZA, and all major free zones.

International Shipping

We ship to select international destinations. Contact our export team at [email protected] for a quotation.

* Customers are responsible for all customs duties, taxes, and import fees.

Still Have Questions?

Our customer support team is ready to assist you.

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