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Delivery & Shipping Information
Excel Kitchen LLC provides reliable, fast, and secure delivery of commercial kitchen equipment across Dubai, Abu Dhabi, Sharjah, and all emirates of the UAE. Learn about our shipping zones, delivery times, costs, and procedures below.
UAE Delivery Coverage
We deliver to all seven emirates of the United Arab Emirates.
🇦🇪 DubaiSame-day to 3 days
🇦🇪 Abu Dhabi1-3 business days
🇦🇪 Sharjah1-2 business days
🇦🇪 Ajman1-2 business days
🇦🇪 Ras Al Khaimah2-3 business days
🇦🇪 Fujairah2-3 business days
🇦🇪 Umm Al Quwain2-3 business days
Delivery Options & Costs
Standard Delivery
From AED 50 or FREE on orders over AED 2,000
- Delivery within 2-7 business days
- Ground floor drop-off only
- Tracking number provided
Express Delivery
From AED 150
- Delivery within 1-2 business days
- Priority handling
- Real-time tracking
White-Glove Delivery
Quote Required
- Room of choice placement
- Unpacking & debris removal
- Basic assembly included
Installation Service
Quote Required
- Professional installation
- Testing & calibration
- Operator training
* Delivery costs are calculated at checkout based on your location and order items.
Our Delivery Process
1
Order Confirmation
You receive order confirmation with estimated dispatch date.
2
Order Processing
Warehouse picks and packs your items (1-3 business days).
3
Dispatch & Tracking
Tracking number sent via email and SMS.
4
Scheduled Delivery
Courier contacts you to schedule delivery time.
Important Delivery Information
📦 Inspection Upon Delivery
Inspect package for damage before signing. Note damage on delivery slip and contact us within 48 hours.
📄 Documentation Required
Valid Emirates ID or passport required for delivery. Company stamp for commercial deliveries.
🏗️ Large Equipment Delivery
Ensure adequate access (elevator, doorway clearance) for oversized items.
📅 Delivery Delays
We notify you promptly of any delays due to customs, traffic, or unforeseen circumstances.
Frequently Asked Questions
Do you offer free delivery?
Yes, free standard delivery on orders over AED 2,000 (before VAT) within the UAE.
How can I change my delivery address?
Contact us immediately at [email protected] before dispatch.
Do you deliver on Fridays or public holidays?
No, deliveries are made Sunday through Thursday during business hours.
What if I'm not available to receive delivery?
Courier will attempt twice. After two failed attempts, package held at local depot for pickup.
Do you deliver to free zones?
Yes, we deliver to JAFZA, DAFZA, and all major free zones.
International Shipping
We ship to select international destinations. Contact our export team at [email protected] for a quotation.
* Customers are responsible for all customs duties, taxes, and import fees.
Still Have Questions?
Our customer support team is ready to assist you.